Repairs to industrial equipment can be complex and require specialized knowledge. Previously, when service technicians needed assistance from experienced colleagues during an exchange, they were limited to phone calls or video calls from their smartphones.
With
Smart Glasses
they can contact colleagues via remote software and share their field of view. Remotely, the experts guide the technician on site through the next steps of the repair. In addition, they can add markers to the field of view and send videos, images and documents. The technician can open them by voice command without moving away from the machine.
If problems occurred during repairs in the past, customer appointments usually had to be made again in order to send specialized staff or obtain information. Today, thanks to AR support, the repair can be completed with minimal delay.