Important tasks from the
Do remotely

Remote Software for Smart Phones & Smart Glasses

Selected companies that trust ALEGER

Augmented reality workshops for use in industry

Underestimated multi-talent

Remote support simplifies processes

On-site appointments are cost drivers. Especially in the industrial environment. They increase the prices of services and thus reduce the profit of companies. Whether machine builders or machine operators – anyone who wants to be competitive relies on remote solutions as often as possible.

Get a digital expert on the job via data glasses and reduce your costs many times over, without sacrificing personal support and advice. The areas of application of Remote Support are manifold.


After the purchase of new machinery and equipment, manufacturers remotely monitor the commissioning by the customer. No costs for an on-site appointment, 100% secure setup is still guaranteed.

ALEGER offers AR workshops for customer service and support

Customer support

Manufacturers of systems and machines support their customers in independently rectifying faults, executing functions and setting up an efficient workflow.

Drive quality assurance in your company with AR

Field Service

Internal subject matter experts remotely guide their colleagues in the field during difficult repairs or maintenance. New employees travel to assignments early on their own, as they can request assistance at any time.

Training & Education

Manufacturers of software or sophisticated cyber-physical devices train customers via smart glasses in correct use and provide support after product updates.

Quality assurance

Technicians document inspections hands-free during the maintenance process. Experts observe work processes via the data glasses, identify difficulties and suggest process improvements.


Manufacturers train their sales staff and partners via remote support software. They give advice on how to use the product and train simulated sales situations.

Do you also want to benefit from Remote Support Software?

Let’s find the optimal use case together and start your pilot project with the right hardware and software. Arrange a non-binding consulting call and gain the competitive advantage of “data glasses”.

Simple mathematics

7 Reasons for Remote Support Software

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Distribute expert knowledge cost-effectively

More effective training

Faster problem solving

Improved margin

Higher customer satisfaction

Better CO2 balance

Arrange a consulting call now

Because it goes better

The most important functions of Remote Software

The procedure is simple: experts call up remote software on a computer, tablet or smartphone,
Technicians or customers on site turn on their data glasses and connect to the application. Per
depending on which software you use, different functions are now available.

Transmission and recording of audio and video

If a technician encounters difficulties while servicing a machine, he can share his field of view live with an experienced colleague via the remote support software. From the control center, this person guides him through the necessary work steps.


Damage to machines or conspicuous display stands? For quality assurance, technicians save the status quo via screenshot and send it to a colleague for further assessment if required.

Augmented reality

You want it even simpler? Then, as an expert, activate the software’s AR mode and insert realistic-sized objects into the user’s field of view. Which move to do where or what a result will look like? From now on, misunderstandings are a thing of the past.

File shipping

If the wearer of the data glasses is missing important documents on site, all it takes is one click and an employee can send the information via the remote support software. Technicians can call up instructions by voice command and keep them in view while their hands are free to continue working.

QR codes

An expert does not always have to provide live support. Save the resources and make videos for typical processes. You can attach these directly to the machines via QR codes, so that customers or technicians can call up the information with their data glasses at the point of use.

Multi-user management

Some users need remote support on a regular basis. Through a central dashboard, they can set up fixed remote rooms, quickly retrieve session recordings, and view statistics.


Professional remote support software is GDPR compliant, uses end-to-end encryption and hosts data in data centers in the EU. Do you want to communicate with sites in China? Then choose an application that offers a suitable mode.


Your technician finds that a spare part needs to be ordered for a machine? Connect your remote support software to your existing CRM or ERP applications via APIs to make workflows even more efficient.

Location function and geofencing

Use the location feature to create optimal routes for field workers and prevent misuse of the application by allowing certain functions only within a specified radius of a machine.

Do you also want to benefit from Remote Support Software?

Let’s find the optimal use case together and start your pilot project with the right hardware and software. Arrange a non-binding consulting call and gain the competitive advantage of “data glasses”.

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