Workflow automation means the automated execution of work processes according to previously defined rules with the aid of
digital workflow systems
. The support of manual activities by digital applications is also referred to as workflow automation.
To implement workflow automation in a company, work processes must first be mentally broken down into their smallest sub-steps in order to identify the activities that can be automated or digitally supported. This design phase determines the effectiveness of workflow automation. Work processes should be scrutinized for their efficiency. If inefficient processes are automated 1:1, only the degree of inefficiency increases – the hoped-for benefits of digital support fail to materialize.
Workflow modeling is done in the workflow automation application. Processes are displayed as a tree diagram and later automatically translated into digital workflows that employees can access from all end devices – computer, laptop, smartphone, tablet, and
Smart Glasses
.