Smart Glasses with video streaming enable support and training to be cost-optimized
to offer. With a few clicks, the expert or support connects to the carrier
of smart glasses and can remotely instruct customers or colleagues.
This saves you expensive travel costs and travel time.
Provide ad-hoc support quickly and easily. With our technology, your employees see exactly the same as your customers.
Health is the most important asset. Protect your employees by proactively using data glasses to avoid travel.
When outages occur, companies lose a lot of time and money. With Aleger Smart Glass, you can reduce downtime by up to 40%.
Reduce travel and support costs by seeing what's happening in advance and troubleshooting problems remotely.
The expert connects to the data glasses via web conference (MS Teams, Cisco WebEx, Zoom) or EVOCALL. Thus, the expert or support employee takes the perspective on site. This allows him to identify and solve problems faster than ever before.
The biggest advantage: The employee has his hands free while working. In addition, there are still very helpful functions such as:
Live image editing
– Voice control
– integrated chats with translation
– Image / Video recording
– Fade in information (e.g.: data sheets, videos)
Classic web conferencing tools, such as Microsoft Teams or Cisco WebEx work great with the smart glasses available on the market.
Ergo: You need ONLY the data glasses and no other license. Thus, you can enter the topic in a cost-saving way.
P.S. If you, like many others before you, have convinced yourself of the advantages of data glasses, you can later turn to more professional remote support software, such as EVOCALL. The advantages include: – more functions – service app with own branding – concurrent call in lines, . – documentation, etc.
Digitize service and maintenance work. Away from paper, towards digital work orders on tablets & smart phones.
The service and maintenance departments have all the information they need about the plant directly available digitally. Likewise, documentation such as checklists and notifications of malfunctions are done digitally via the tablet & smart phone. Thanks to the link with the data glasses, remote support can also be called in immediately.
ALEGER’S data glasses and app solution offers these features
Whether day or night. Your customers can request online support at any time and connect to your support.
Provide service and support in any language through the integrated translation chat, which is displayed directly in the data glasses or smartphone.
Mark and edit the image live and directly in the video stream to give precise instructions.
Make sure nothing gets lost or forgotten. With the help of intelligent document management, you can accurately track service tickets and documents.
Record support missions for a wide variety of purposes. Whether it is to document processes, create training materials, or document maintenance and other support services.
Take advantage of helpful features like zoom, granular image settings, document transfer, and more.