Machine manufacturers and producing companies are increasingly based in different countries. However, the cost of commissioning and maintaining machines increases considerably if experts from the manufacturer in Europe have to travel to plants in Asia or the USA, for example. Thanks to augmented reality, manufacturers can offer their customers worldwide an attractive cost structure – and differentiate themselves from their expensive competitors.
For the commissioning of machines, users of the manufacturing plant simply put on AR glasses. Using a remote support app, a technician from the manufacturer’s headquarters connects to the device and sees the user’s field of view on his monitor. Step by step, he now guides him through the commissioning process and can send further information and training material to the wearer of the AR glasses with just a few clicks.