Industrial companies are faced with the challenge of operating machines efficiently, minimizing downtimes and making optimum use of specialist knowledge. However, a shortage of skilled workers and high travel costs make it difficult to solve problems quickly. Remote Expert technology gives technicians immediate access to expert knowledge via live video, augmented reality and AI-supported diagnostics. This allows faults to be rectified more quickly, maintenance processes to be optimized and operating costs to be sustainably reduced – regardless of location and in real time.
Unplanned downtime is expensive, skilled labor is scarce, and fast problem solving is essential for smooth production. Remote Expert technology offers immediate, digital support for your team – without waiting times, without travel costs, without delays.
Instead of waiting for an external technician, your team receives direct support from experts via live video - in real time, without travel times.
Production downtimes are rectified more quickly as problems are diagnosed and solved immediately - no waiting, no expensive downtimes.
Live instruction and digital training reduce training times and lower the error rate for new technicians.
Experts no longer have to travel for every malfunction. This saves time, costs and optimizes the internal use of resources.
With Remote Expert technology, technicians and production employees receive immediate support – exactly when it is needed. Via an intuitive, secure platform, experienced experts connect directly with technicians on site, without waiting time or travel costs.
Using data glasses, tablets or smartphones, technicians transmit their view in real time. The expert analyzes the problem, gives precise visual instructions and guides you step by step through the troubleshooting process. This avoids machine downtime, shortens maintenance times and makes processes more efficient – reliably, quickly and regardless of location.
Technicians receive expert assistance at any time - even at night or at weekends - to quickly rectify downtimes and avoid production losses.
Machines are checked digitally before delivery, and experts support remote commissioning to ensure smooth integration.
Specialists solve problems in several plants at the same time, increasing efficiency and reducing unnecessary travel times.
Experts provide digital support for conversions and upgrades, reduce delays and ensure efficient implementation.
Live training sessions speed up familiarization, reduce errors and allow training videos to be recorded using smart glasses to retain knowledge in the long term.
Certifications and audits are carried out digitally, optimize processes and save travel expenses for internal and external auditors.
AR glasses with helmet compatibility, optimized for use in safety-critical industrial environments and remote support.
Robust, industrial data glasses for demanding environments – ideal for live support, maintenance and training videos.
Ultra-light, hands-free data glasses for flexible, mobile applications – perfect for training, maintenance and quick diagnostics.
Contact us today to find out more about how you can benefit
:
Use live video, augmented reality and AI-supported diagnostics for
fast troubleshooting, reduced downtime and optimized maintenance processes.
Highlight problems or solutions in real time directly in the video.
Invite participants quickly and easily via SMS - without installing the app.
Track locations in real time for fast and targeted operations.
Data protection-compliant collaboration through automatic masking of faces.
Seamless connection with SAP, MS Dynamics, Salesforce and help desk systems.
Customize the solution to your corporate design - for seamless brand integration.
Instant translation for smooth communication in different languages.
Precise dimensions and analysis directly on site thanks to augmented reality.
Works reliably even with limited Internet connections.
Easy access via browser - without installing additional software.
Document results and reports directly after completing a remote support.
Capture texts and data directly from the environment.
Steel structures and large halls attenuate mobile radio and Wi-Fi signals, causing connectivity problems. The
Companies worldwide optimize their maintenance and servicing with
our technology – efficient, reliable and future-proof.
Optimized production, maintenance and quality control through interactive work instructions.
Immersive AR training courses improve knowledge transfer, shorten familiarization times and avoid machine downtimes thanks to practical, risk-free training.
Standardized processes, error reduction and compliance-compliant documentation.
3D data visualization improves simulation, planning and analysis of complex machines, optimizes processes and facilitates cross-location collaboration.
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