Your solution for efficient collaboration and real-time support
With Remote Expert, you can seamlessly connect experts and users – for optimal results in industry and healthcare. With real-time support and innovative technologies, you maximize availability, precision and security – in any industry.
Location-independent access to experts to solve important tasks efficiently and in a resource-saving manner.
Fast problem solving and precise support reduce downtimes and safeguard operational processes.
Digital support replaces time-consuming and costly on-site visits without compromising the quality of collaboration.
Real-time video, AR tools and visual instructions ensure precise processes - from maintenance to diagnostics.
Our Remote Expert solution uses state-of-the-art technologies such as augmented reality, real-time video and annotations to provide expert knowledge directly on site. Whether for maintenance, installations or diagnostics – the solution enables efficient and secure collaboration without physical presence. With user-friendly hardware and flexible software solutions, you benefit from optimized processes, higher productivity and reduced costs.
did you know?
Use automated AI logging and documentation to speed up work processes
With Remote Expert, you benefit from a wide range of innovative functions that take collaboration and processes
to a new level – simply, flexibly and effectively.
Highlight problems or solutions in real time directly in the video.
Invite participants quickly and easily via SMS - without installing the app.
Track locations in real time for fast and targeted operations.
Data protection-compliant collaboration through automatic masking of faces.
Seamless connection with SAP, MS Dynamics, Salesforce and help desk systems.
Customize the solution to your corporate design - for seamless brand integration.
Instant translation for smooth communication in different languages.
Precise dimensions and analysis directly on site thanks to augmented reality.
Works reliably even with limited Internet connections.
Easy access via browser - without installing additional software.
Document results and reports directly after completing a remote support.
Capture texts and data directly from the environment.
Efficient maintenance and fast troubleshooting ensure uptime and increase productivity
Optimization through digital diagnoses, maintenance of medical equipment and improved collaboration in everyday clinical practice.
Flexible support for critical infrastructures ensures security and reliability
Installation, maintenance and support of devices – fast, precise and without downtime.
Expert access in real time facilitates complex planning and maintenance processes.
Optimization of production processes through detailed visualization of systems and processes
Contact us today to find out more about how you can benefit
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These three building blocks are crucial for the successful use of Remote Expert:
Wearables such as the RealWear Navigator 520, smartphones or tablets ensure hands-free and efficient use.
Platforms for real-time collaboration, AR annotations and secure data transmission form the basis for success.
Consulting, setup and training ensure that Remote Expert is optimally integrated into your processes.
Remote Expert has already proven itself in a large number of projects and helped companies from
a wide range of industries to make their processes more efficient. Let
inspire you with our success stories:
Project: Introduction of remote support to reduce downtimes.
Result: 30% reduction in downtime and lower costs due to fewer on-site visits.
Project: Support for the maintenance of medical devices.
Result: Faster troubleshooting and higher availability of devices for hospital operations.
Project: Remote maintenance and inspection of critical infrastructures.
Result: 40% increase in maintenance efficiency and improved safety in remote locations
Project: Remote support for installations and calibrations of devices worldwide.
The result: cost savings through less travel and faster commissioning.