Machine and plant manufacturers are facing growing challenges: A shortage of skilled workers, rising customer expectations and cost pressure. With the ALEGER Remote Expert solution, you can increase efficiency during commissioning, maintenance and faults – faster, smarter and cost-saving. Your customers and your budget will thank you for it.
Machine and plant manufacturers are facing growing challenges: A shortage of skilled workers, rising customer expectations and cost pressure. With the ALEGER Remote Expert solution, you can increase efficiency during commissioning, maintenance and faults – faster, smarter and cost-saving. Your customers and your budget will thank you for it.
Location-independent access to experts to solve important tasks efficiently and in a resource-saving manner.
Fast problem solving and precise support reduce downtimes and safeguard operational processes.
Digital support replaces time-consuming and costly on-site visits without compromising the quality of collaboration.
Real-time video, AR tools and visual instructions ensure precise processes - from maintenance to diagnostics.
With the Remote Expert solution, experts connect seamlessly with those seeking help. They use an intuitive platform to get in direct contact with maintenance staff, machine operators or new field service employees.
With the help of smart glasses, smartphones or tablets, they receive support in real time: the expert sees exactly what is happening on site and gives clear instructions. This means that problems are solved immediately, errors are reduced and work processes are noticeably optimized – without the need to travel.
did you know?
Use automated AI logging and documentation to speed up work processes
Enable customers to test your system remotely before delivery. Save time, reduce travel costs and ensure a smooth start to production.
Ensure a smooth start: your service staff support teams on site directly from a distance and ensure safe and efficient commissioning.
Minimize downtime: Connect your service team with plant personnel in real time to quickly analyze and resolve issues.
With Remote Expert, you benefit from a wide range of innovative functions that take collaboration and processes
to a new level – simply, flexibly and effectively.
Highlight problems or solutions in real time directly in the video.
Invite participants quickly and easily via SMS - without installing the app.
Track locations in real time for fast and targeted operations.
Data protection-compliant collaboration through automatic masking of faces.
Seamless connection with SAP, MS Dynamics, Salesforce and help desk systems.
Customize the solution to your corporate design - for seamless brand integration.
Instant translation for smooth communication in different languages.
Precise dimensions and analysis directly on site thanks to augmented reality.
Works reliably even with limited Internet connections.
Easy access via browser - without installing additional software.
Document results and reports directly after completing a remote support.
Capture texts and data directly from the environment.
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