{"id":15141,"date":"2022-02-17T15:17:45","date_gmt":"2022-02-17T14:17:45","guid":{"rendered":"https:\/\/alegerglobal.com\/realite-augmentee\/logiciel-ar\/gestion-des-services\/"},"modified":"2022-02-22T15:28:11","modified_gmt":"2022-02-22T14:28:11","slug":"gestion-des-services","status":"publish","type":"page","link":"https:\/\/alegerglobal.com\/fr\/realite-augmentee\/logiciel-ar\/gestion-des-services\/","title":{"rendered":"Gestion des services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15141\" class=\"elementor elementor-15141 elementor-9325\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e9a6033 elementor-section-stretched mainrevhead elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e9a6033\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-77f9756e\" data-id=\"77f9756e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5abe6dca elementor-widget elementor-widget-heading\" data-id=\"5abe6dca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">La gestion des services dans l'industrie : la cl\u00e9 d'une plus grande valeur ajout\u00e9e<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b041f48 mainrevnav elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b041f48\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;],&quot;sticky_offset&quot;:81,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-07470dd\" data-id=\"07470dd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9816125 elementor-widget elementor-widget-heading\" data-id=\"9816125\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/fr\/realite-augmentee\/logiciel-ar\/logiciel-a-distance\/\">Logiciel \u00e0 distance<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-b6a8805\" data-id=\"b6a8805\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1abfea6 elementor-widget elementor-widget-heading\" data-id=\"1abfea6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/fr\/realite-augmentee\/logiciel-ar\/gestion-des-services-sur-le-terrain\/\">Gestion des services sur le terrain<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-6be7738\" data-id=\"6be7738\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9f69fbd elementor-widget elementor-widget-heading\" data-id=\"9f69fbd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/fr\/realite-augmentee\/logiciel-ar\/logiciel-de-maintenance\/\">Logiciel de maintenance  <\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-aef514b\" data-id=\"aef514b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-137a8a4 elementor-widget elementor-widget-heading\" data-id=\"137a8a4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/fr\/realite-augmentee\/logiciel-ar\/flux-de-travail\/\">Flux de travail<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-e7c486b\" data-id=\"e7c486b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-813ab8e elementor-widget elementor-widget-heading\" data-id=\"813ab8e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/fr\/realite-augmentee\/logiciel-ar\/automatisation-du-flux-de-travail\/\">Automatisation du flux de travail<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-5166dfb currnt\" data-id=\"5166dfb\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-10cc1e9 elementor-widget elementor-widget-heading\" data-id=\"10cc1e9\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/fr\/realite-augmentee\/logiciel-ar\/gestion-des-services\/\">Gestion des services<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8160d32 mainrevnav elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8160d32\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;],&quot;sticky_offset&quot;:81,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-69f7093\" data-id=\"69f7093\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-fbfe282\" data-id=\"fbfe282\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3e93935 elementor-widget elementor-widget-heading\" data-id=\"3e93935\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/fr\/realite-augmentee\/logiciel-ar\/plan-dentretien\/\">Plan d'entretien<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-48e7a71\" data-id=\"48e7a71\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2602e4a elementor-widget elementor-widget-heading\" data-id=\"2602e4a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/fr\/realite-augmentee\/logiciel-ar\/cmms\/\">GMAO<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-d7504d7\" data-id=\"d7504d7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a36595 elementor-widget elementor-widget-heading\" data-id=\"5a36595\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/fr\/realite-augmentee\/logiciel-ar\/gestion-des-installations\/\">Gestion des installations<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-8dd2480\" data-id=\"8dd2480\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-65b4141a mainrev elementor-reverse-mobile elementor-reverse-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"65b4141a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-59ad6213\" data-id=\"59ad6213\" data-element_type=\"column\" id=\"main-content-table\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-75633eb3 elementor-widget elementor-widget-text-editor\" data-id=\"75633eb3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Dans l&rsquo;industrie, les services li\u00e9s au produit proprement dit sont de plus en plus d\u00e9terminants pour la concurrence. Les entreprises qui offrent un service client plus rapide, des services de maintenance et d&rsquo;entretien plus complets et davantage de prestations incluses convainquent et fid\u00e9lisent leurs clients. D\u00e9couvrez comment mettre en place une gestion des services orient\u00e9e vers l&rsquo;avenir, quels sont les processus \u00e0 prendre en compte lors d&rsquo;une optimisation et quels sont les avantages pour vous.  <\/span><a href=\"https:\/\/alegerglobal.com\/fr\/realite-augmentee\/\">R\u00e9alit\u00e9 augment\u00e9e<\/a><span style=\"font-weight: 400;\"> de la r\u00e9alit\u00e9 virtuelle. <\/span> <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28cbc2c5 elementor-widget elementor-widget-image\" data-id=\"28cbc2c5\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"544\" src=\"https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/423423.jpg\" class=\"attachment-full size-full wp-image-14638\" alt=\"La r\u00e9alit\u00e9 augment\u00e9e est particuli\u00e8rement int\u00e9ressante pour l&#039;industrie\" srcset=\"https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/423423.jpg 1200w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/423423-300x136.jpg 300w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/423423-1024x464.jpg 1024w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/423423-768x348.jpg 768w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/423423-800x363.jpg 800w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6adb0384 elementor-widget elementor-widget-heading\" data-id=\"6adb0384\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">D\u00e9finition : qu'est-ce que la gestion des services ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1812340d elementor-widget elementor-widget-text-editor\" data-id=\"1812340d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">La gestion des services, en fran\u00e7ais : gestion des prestations de service, d\u00e9crit la gestion des processus visant \u00e0 soutenir au mieux les clients dans leur activit\u00e9 gr\u00e2ce \u00e0 des services. Dans un premier temps, il importe peu que ces services soient propos\u00e9s par l&rsquo;entreprise en plus d&rsquo;un produit ou qu&rsquo;ils constituent le c\u0153ur de l&rsquo;offre. La gestion des services cherche \u00e0 la fois \u00e0 augmenter la valeur ajout\u00e9e des prestations pour le client et \u00e0 optimiser l&rsquo;efficacit\u00e9 des processus pour la fourniture des services.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d4e9431 elementor-widget elementor-widget-heading\" data-id=\"1d4e9431\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Quelle est la d\u00e9finition de la gestion des services informatiques ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d099a5 elementor-widget elementor-widget-text-editor\" data-id=\"5d099a5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Aujourd&rsquo;hui, rien ne fonctionne plus dans la plupart des entreprises sans l&rsquo;informatique. L&rsquo;importance de la gestion des services informatiques est d&rsquo;autant plus grande. Il s&rsquo;agit de l&rsquo;ensemble des mesures et m\u00e9thodes qui garantissent le bon fonctionnement des logiciels et du mat\u00e9riel ou qui permettent de trouver rapidement une solution en cas de probl\u00e8me.  <\/span><\/p><p><span style=\"font-weight: 400;\">De nombreuses prestations de service qui \u00e9taient auparavant fournies sans aide num\u00e9rique peuvent aujourd&rsquo;hui \u00eatre organis\u00e9es plus efficacement gr\u00e2ce aux technologies de l&rsquo;information, en particulier dans l&rsquo;environnement industriel. Les techniciens y lisent les valeurs de mesure du logiciel d&rsquo;une installation de production, les rapports de panne sont automatiquement envoy\u00e9s sous forme num\u00e9rique et, gr\u00e2ce \u00e0 un acc\u00e8s \u00e0 distance, les collaborateurs peuvent assister les clients en direct lors de l&rsquo;utilisation d&rsquo;une machine. Bien que ces services soient bas\u00e9s sur l&rsquo;informatique, ils ne rel\u00e8vent pas de la notion classique de gestion des services informatiques.  <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-35a576b7 elementor-widget elementor-widget-heading\" data-id=\"35a576b7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Industrie : Pourquoi la gestion des services est-elle importante ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-111f62a3 elementor-widget elementor-widget-text-editor\" data-id=\"111f62a3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Avec l&rsquo;arriv\u00e9e de l&rsquo;industrie 4.0 et des syst\u00e8mes cyberphysiques dans les ateliers de production et les entrep\u00f4ts, la gestion des services gagne en importance. Le surplus de logiciels complexes implique un potentiel d&rsquo;erreurs accru et n\u00e9cessite parfois une maintenance fr\u00e9quente,  <\/span><a href=\"https:\/\/alegerglobal.com\/fr\/realite-augmentee\/domaines-dapplication\/maintenance\/\"><b>Maintenance<\/b><\/a><span style=\"font-weight: 400;\">  et, le cas \u00e9ch\u00e9ant, les r\u00e9parations n\u00e9cessaires. Parall\u00e8lement, les syst\u00e8mes num\u00e9riques des machines permettent aux fournisseurs de g\u00e9n\u00e9rer de nouveaux insights et de proposer des services innovants afin d&rsquo;optimiser les performances des machines, de r\u00e9duire les temps d&rsquo;arr\u00eat et d&rsquo;am\u00e9liorer le retour sur investissement des clients.<\/span><\/p><p><span style=\"font-weight: 400;\">Les services num\u00e9riques peuvent \u00eatre int\u00e9gr\u00e9s par les fabricants dans leur offre ou \u00eatre mis \u00e0 la disposition des clients en tant qu&rsquo;offres suppl\u00e9mentaires. Ils deviennent un aspect cl\u00e9 de la force concurrentielle d&rsquo;un fabricant.  <\/span><\/p><p><span style=\"font-weight: 400;\">Les services cr\u00e9ent une valeur ajout\u00e9e pour le client, qui est motiv\u00e9 pour acheter, et renforcent la relation avec le client existant, qui est ainsi en contact r\u00e9gulier avec le fournisseur. Chaque exp\u00e9rience de service positive paie pour la r\u00e9putation de l&rsquo;entreprise. Cela en profite, car il reste proche des besoins changeants des clients.  <\/span><\/p><p><span style=\"font-weight: 400;\">Pour le fournisseur, les services assurent en outre &#8211; selon le mod\u00e8le de prix &#8211; un flux de tr\u00e9sorerie continu qui am\u00e9liore la rentabilit\u00e9.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3927ae8b elementor-widget elementor-widget-image\" data-id=\"3927ae8b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"544\" src=\"https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/4235.jpg\" class=\"attachment-full size-full wp-image-14641\" alt=\"R\u00e9alit\u00e9 augment\u00e9e avec le smartphone dans l&#039;industrie\" srcset=\"https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/4235.jpg 1200w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/4235-300x136.jpg 300w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/4235-1024x464.jpg 1024w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/4235-768x348.jpg 768w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/4235-800x363.jpg 800w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-188fd089 elementor-widget elementor-widget-heading\" data-id=\"188fd089\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Les avantages de la gestion des services en un coup d'\u0153il<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17aac43b elementor-widget elementor-widget-text-editor\" data-id=\"17aac43b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Meilleure transparence sur l&rsquo;affectation du personnel et les interventions sur le terrain<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">R\u00e9duction des co\u00fbts gr\u00e2ce \u00e0 des flux de travail et une communication int\u00e9gr\u00e9s<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Un chiffre d&rsquo;affaires plus \u00e9lev\u00e9 gr\u00e2ce aux prestations suppl\u00e9mentaires<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Meilleure qualit\u00e9 de service  <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Une productivit\u00e9 accrue gr\u00e2ce \u00e0 des processus plus rapides<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Meilleure compr\u00e9hension des besoins des clients<\/span><\/li><\/ul><p> <\/p><p><span style=\"font-weight: 400;\">Pour une valeur ajout\u00e9e optimale et la satisfaction des clients, ces processus de service doivent toutefois \u00eatre fournis de mani\u00e8re efficace. C&rsquo;est l\u00e0 qu&rsquo;interviennent les techniques et les m\u00e9thodes de la gestion des services.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ba58d8 elementor-widget elementor-widget-heading\" data-id=\"9ba58d8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Que sont les processus de service ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-72a767 elementor-widget elementor-widget-text-editor\" data-id=\"72a767\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Par processus de service, on entend toutes les mesures qui garantissent la fourniture de services au client.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27e6789 elementor-widget elementor-widget-heading\" data-id=\"27e6789\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les diff\u00e9rentes disciplines de la gestion des services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f6e9c28 elementor-widget elementor-widget-text-editor\" data-id=\"3f6e9c28\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">La meilleure fa\u00e7on d&rsquo;organiser la gestion des services est d\u00e9finie dans de nombreux cadres et m\u00e9thodologies. L&rsquo;ITIL (Information Technology Infrastructure Library) est l&rsquo;un des cadres de gestion des services informatiques les plus connus. Il distingue cinq domaines essentiels de la gestion des services :<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cb9aaac elementor-widget elementor-widget-heading\" data-id=\"5cb9aaac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Strat\u00e9gie de service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e7f4e4d elementor-widget elementor-widget-text-editor\" data-id=\"5e7f4e4d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&rsquo;analyse des besoins des clients, l&rsquo;observation du march\u00e9 et l&rsquo;\u00e9valuation des nouvelles technologies indiquent aux entreprises les services qui valoriseraient leur offre et qui sont attendus ou appr\u00e9ci\u00e9s par les clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d38bf68 elementor-widget elementor-widget-heading\" data-id=\"d38bf68\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Conception de services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1899c7be elementor-widget elementor-widget-text-editor\" data-id=\"1899c7be\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une fois la strat\u00e9gie de service \u00e9tablie, le d\u00e9partement informatique \u00e9labore, en collaboration avec les parties prenantes concern\u00e9es, la mani\u00e8re dont les services seront concr\u00e8tement repr\u00e9sent\u00e9s sous forme num\u00e9rique. Cela inclut le choix de syst\u00e8mes de gestion des services et de terminaux mobiles.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-146342c elementor-widget elementor-widget-heading\" data-id=\"146342c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Transition des services<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-584112b elementor-widget elementor-widget-text-editor\" data-id=\"584112b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Une fois que les applications num\u00e9riques et les processus de gestion des services sont d\u00e9velopp\u00e9s, la formation des collaborateurs qui ex\u00e9cutent les nouveaux services commence. Les objectifs fix\u00e9s ne peuvent \u00eatre atteints que si les techniciens, les planificateurs et, le cas \u00e9ch\u00e9ant, les clients sont \u00e0 l&rsquo;aise avec les applications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13e1e44 elementor-widget elementor-widget-heading\" data-id=\"13e1e44\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Op\u00e9rations de service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45e6c21 elementor-widget elementor-widget-text-editor\" data-id=\"45e6c21\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Par op\u00e9rations de service, on entend la fourniture des services dans le cadre des activit\u00e9s quotidiennes. Tous les collaborateurs ont une compr\u00e9hension des r\u00f4les, des responsabilit\u00e9s et des proc\u00e9dures. Les descriptions de service doivent \u00eatre document\u00e9es et mises \u00e0 la disposition des collaborateurs et des clients dans des versions adapt\u00e9es.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3182a23 elementor-widget elementor-widget-heading\" data-id=\"3182a23\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Am\u00e9lioration du service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ab6a30 elementor-widget elementor-widget-text-editor\" data-id=\"2ab6a30\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le service et la gestion du service devraient \u00eatre r\u00e9guli\u00e8rement \u00e9valu\u00e9s et continuellement am\u00e9lior\u00e9s, par exemple via des applications num\u00e9riques appropri\u00e9es. Pour ce faire, un Service Manager d\u00e9fini prend en compte le feedback des collaborateurs et des clients. Si les retours d&rsquo;information sont critiques en termes de d\u00e9lais, il adapte lui-m\u00eame les processus concern\u00e9s ; si des changements plus fondamentaux sont n\u00e9cessaires, il fait appel \u00e0 un comit\u00e9 de d\u00e9cision au sein duquel toutes les parties prenantes ont leur mot \u00e0 dire.  <\/p><p>Autres cadres \u00e9tablis : COBIT (Control Objectives for Information and Related Technology), SIAM (Service Integration and Management) et CMMI-SVC (CMMI for Services).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1990341c elementor-widget elementor-widget-image\" data-id=\"1990341c\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1200\" height=\"544\" src=\"https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/32423.jpg\" class=\"attachment-full size-full wp-image-14640\" alt=\"Les technologies AR et leurs logiciels\" srcset=\"https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/32423.jpg 1200w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/32423-300x136.jpg 300w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/32423-1024x464.jpg 1024w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/32423-768x348.jpg 768w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/32423-800x363.jpg 800w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-860e3fa elementor-widget elementor-widget-heading\" data-id=\"860e3fa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Certifications et meilleures pratiques en mati\u00e8re de gestion des services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47ba0ca6 elementor-widget elementor-widget-text-editor\" data-id=\"47ba0ca6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La norme ISO\/IEC ISO 20000 est bas\u00e9e sur les principes ITIL. Elle est publi\u00e9e par l&rsquo;International Organization for Standardization et d\u00e9finit les exigences de base pour la gestion des services informatiques.<\/p><p>Les entreprises certifi\u00e9es ISO\/CEI 20000 prouvent qu&rsquo;elles mettent en \u0153uvre leur gestion des services conform\u00e9ment aux meilleures pratiques actuelles. Une certification est effectu\u00e9e par des organismes enregistr\u00e9s, en Allemagne par exemple par le T\u00dcV. Si les entreprises r\u00e9ussissent l&rsquo;audit, elles peuvent communiquer la certification \u00e0 l&rsquo;ext\u00e9rieur et l&rsquo;utiliser comme avantage concurrentiel.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7f7aa5 elementor-widget elementor-widget-heading\" data-id=\"c7f7aa5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Des outils num\u00e9riques qui optimisent la gestion des services dans l'industrie<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5bd08 elementor-widget elementor-widget-text-editor\" data-id=\"8e5bd08\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>De nombreuses entreprises utilisent aujourd&rsquo;hui des logiciels pour optimiser leurs processus de gestion des services, mais elles n&rsquo;exploitent pas pleinement le potentiel des technologies num\u00e9riques. Ils misent sur des applications individuelles ind\u00e9pendantes plut\u00f4t que sur la mise en r\u00e9seau de diff\u00e9rents flux de travail. Ils utilisent des logiciels g\u00e9n\u00e9riques plut\u00f4t que des applications d\u00e9velopp\u00e9es pour la gestion des services.<\/p><p>Le march\u00e9 des outils intelligents de gestion des services est certes encore petit, mais il est en pleine expansion. Les applications optimisent les processus de service \u00e0 diff\u00e9rents points. Pour les techniciens et les clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-595aab74 elementor-widget elementor-widget-heading\" data-id=\"595aab74\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Les outils de gestion des services soutiennent la planification des interventions<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34895f0c elementor-widget elementor-widget-text-editor\" data-id=\"34895f0c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Pour g\u00e9rer les commandes et planifier les interventions des techniciens, les entreprises travaillent g\u00e9n\u00e9ralement avec des tableaux de bord papier ou des outils num\u00e9riques g\u00e9n\u00e9riques, Excel en t\u00eate. Un acc\u00e8s mobile n&rsquo;est g\u00e9n\u00e9ralement pas possible ou co\u00fbteux. La planification des trajets, la gestion des outils, les protocoles de contr\u00f4le &#8211; tout est g\u00e9r\u00e9 dans diff\u00e9rentes applications. Cela ralentit les processus et rend la transparence plus difficile. En outre, le risque d&rsquo;erreurs augmente, car les informations ne parviennent pas ou pas correctement au destinataire.<\/p><p>Avec une plateforme num\u00e9rique de gestion des services, les planificateurs peuvent g\u00e9rer tous les aspects de la planification des interventions \u00e0 partir d&rsquo;un seul outil. Il est ainsi possible de cr\u00e9er des itin\u00e9raires d&rsquo;intervention optimaux pour les collaborateurs disponibles gr\u00e2ce \u00e0 l&rsquo;affichage des cartes.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bc4df78 elementor-widget elementor-widget-heading\" data-id=\"bc4df78\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Les outils de gestion des services aident les techniciens sur le terrain<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb2ba05 elementor-widget elementor-widget-text-editor\" data-id=\"cb2ba05\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Jusqu&rsquo;\u00e0 pr\u00e9sent, les techniciens qui se rendent sur le terrain chez les clients travaillent encore souvent avec des listes de contr\u00f4le et des mod\u00e8les de rapports sur papier. Ils doivent transf\u00e9rer les notes dans des applications num\u00e9riques une fois de retour dans l&rsquo;entreprise. Cela prend du temps et, l\u00e0 encore, toute rupture de m\u00e9dia comporte un risque d&rsquo;erreur.<\/p><p>Lorsque les entreprises mettent en place une plate-forme de gestion des services telle que Workheld, les techniciens peuvent y acc\u00e9der \u00e0 tout moment de mani\u00e8re mobile via un smartphone, une tablette ou des lunettes AR. Elle devient son outil de travail central. Ils voient \u00e0 l&rsquo;avance de quel outil sp\u00e9cial ils ont besoin pour quelle mission, ont des contacts clients \u00e0 port\u00e9e de main et sont guid\u00e9s par des instructions num\u00e9riques \u00e9tape par \u00e9tape pour les travaux \u00e0 effectuer chez le client. Ils documentent \u00e9galement les r\u00e9sultats de leur mission dans l&rsquo;application, qui leur sert \u00e0 la fois de carnet de route et de relev\u00e9 des heures de travail.<\/p><p>Si des techniciens ont besoin d&rsquo;aide sur place, ils peuvent se mettre en contact avec des coll\u00e8gues via un <strong><a href=\"https:\/\/alegerglobal.com\/fr\/realite-augmentee\/lunettes-intelligentes\/afficheurs-montes-sur-tete\/\">Affichage mont\u00e9 sur t\u00eate<\/a> <\/strong>avec des coll\u00e8gues. Par appel vid\u00e9o, ils transmettent leur champ de vision pour que leur coll\u00e8gue puisse les guider \u00e0 distance dans les prochaines \u00e9tapes de leur travail. Il est ainsi facile d&rsquo;\u00e9viter une nouvelle intervention entra\u00eenant des co\u00fbts suppl\u00e9mentaires pour les clients et l&rsquo;entreprise.<\/p><p>Utilis\u00e9e intelligemment, une plateforme de gestion des services permet aux entreprises d&rsquo;augmenter la productivit\u00e9 de leurs employ\u00e9s jusqu&rsquo;\u00e0 25 %. Ils minimisent le temps consacr\u00e9 aux t\u00e2ches administratives n\u00e9cessaires mais fastidieuses et lib\u00e8rent des ressources pour une utilisation productive.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3b2e27 elementor-widget elementor-widget-heading\" data-id=\"c3b2e27\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Les outils de gestion de service remplacent le technicien sur place<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-386a865 elementor-widget elementor-widget-text-editor\" data-id=\"386a865\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Lorsqu&rsquo;une machine de production est \u00e0 l&rsquo;arr\u00eat, chaque heure compte. Si une entreprise doit attendre des heures ou des jours avant qu&rsquo;un technicien puisse se rendre sur place pour r\u00e9gler le probl\u00e8me, pour ensuite constater, dans le pire des cas, qu&rsquo;il faut commander une pi\u00e8ce de rechange, cela signifie une perte massive de chiffre d&rsquo;affaires.<\/p><p>Pour devancer la concurrence en mati\u00e8re de service, il faut donner aux clients la possibilit\u00e9 de r\u00e9soudre eux-m\u00eames de nombreux probl\u00e8mes. Pour ce faire, les constructeurs de machines et d&rsquo;installations peuvent \u00e9quiper leurs clients de lunettes AR qui leur permettent de fournir une assistance \u00e0 distance en cas de probl\u00e8me. Dans de nombreux cas, les clients peuvent \u00eatre guid\u00e9s pour effectuer eux-m\u00eames les r\u00e9parations, ce qui r\u00e9duit consid\u00e9rablement les temps d&rsquo;arr\u00eat.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-216899ae elementor-widget elementor-widget-text-editor\" data-id=\"216899ae\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Cela pourrait \u00e9galement vous int\u00e9resser :  <\/p><ul><li><strong><a href=\"https:\/\/alegerglobal.com\/fr\/realite-augmentee\/domaines-dapplication\/maintenance-intelligente\/\">Maintenance intelligente<\/a><\/strong><\/li><li><strong><a href=\"https:\/\/alegerglobal.com\/fr\/realite-augmentee\/domaines-dapplication\/\">R\u00e9alit\u00e9 augment\u00e9e : domaines d&rsquo;application<\/a><\/strong><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e9bcca6 elementor-widget elementor-widget-text-editor\" data-id=\"4e9bcca6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Workheld est un fournisseur leader de gestion num\u00e9rique des services : sa plateforme permet aux entreprises d&rsquo;optimiser tous les aspects du service client &#8211; la planification des interventions, l&rsquo;ex\u00e9cution du travail par les techniciens et l&rsquo;assistance \u00e0 distance des clients.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-45df77bf elementor-widget elementor-widget-image\" data-id=\"45df77bf\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"544\" src=\"https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/4234231.jpg\" class=\"attachment-full size-full wp-image-14639\" alt=\"Visualiser des t\u00e2ches complexes dans l&#039;industrie avec des lunettes de donn\u00e9es\" srcset=\"https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/4234231.jpg 1200w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/4234231-300x136.jpg 300w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/4234231-1024x464.jpg 1024w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/4234231-768x348.jpg 768w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/4234231-800x363.jpg 800w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c4355a3 elementor-widget elementor-widget-heading\" data-id=\"7c4355a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Une nouvelle technologie assure une longueur d'avance sur la concurrence<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-253515b3 elementor-widget elementor-widget-text-editor\" data-id=\"253515b3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L&rsquo;industrie allemande est soumise \u00e0 une \u00e9norme pression concurrentielle. La concurrence internationale les rattrape en termes de qualit\u00e9 des produits. Le service devient donc d&rsquo;autant plus important pour les fournisseurs allemands en tant qu&rsquo;argument de vente unique.<\/p><p>Toutefois, ce que les clients consid\u00e9raient autrefois comme \u00e9tant de premi\u00e8re classe est aujourd&rsquo;hui attendu comme un standard. Les grands groupes en ligne comme Amazon et Netflix ont \u00e9tabli de nouvelles normes en mati\u00e8re de support client dans l&rsquo;environnement grand public, que les utilisateurs transposent \u00e9galement dans le contexte B2B. Les clients industriels attendent des solutions plus rapides aux probl\u00e8mes, des services suppl\u00e9mentaires gratuits, une communication plus confortable.<\/p><p>Avec leurs processus traditionnels, les entreprises ne peuvent satisfaire les exigences accrues des clients qu&rsquo;\u00e0 un co\u00fbt \u00e9lev\u00e9. Gr\u00e2ce aux applications de gestion des services, les entreprises centralisent et acc\u00e9l\u00e8rent ces processus. L&rsquo;investissement est doublement rentable : Il permet de r\u00e9duire significativement les co\u00fbts de processus et ouvre en m\u00eame temps des voies pour proposer de nouveaux services clients qui enthousiasment les utilisateurs. Les entreprises allemandes sont encore peu nombreuses \u00e0 utiliser des applications de gestion des services. \u00c0 l&rsquo;avenir, cette technologie s&rsquo;imposera comme un standard. Celui qui se familiarise t\u00f4t avec elle ne peut que gagner.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-20ace59 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"20ace59\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ec570de\" data-id=\"ec570de\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-39aadfe elementor-widget-mobile__width-inherit nomarg elementor-widget elementor-widget-text-editor\" data-id=\"39aadfe\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>ALEGER vous conseille volontiers pour l&rsquo;int\u00e9gration de logiciels professionnels de gestion des services.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-47eaab2\" data-id=\"47eaab2\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dccc234 nomarg elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"dccc234\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">Faites-vous rappeler maintenant :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52900b9 elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"52900b9\" data-element_type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Suivant&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" data-wpl_tracker=\"{&quot;gtag&quot;:true,&quot;gtag_category&quot;:&quot;lead&quot;,&quot;gtag_action&quot;:&quot;contact-form&quot;,&quot;gtag_label&quot;:&quot;hit&quot;}\" class=\"events-tracker-for-elementor\" id=\"callback_footer_form\" name=\"Nouvelle forme\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"15141\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"52900b9\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"ALEGER \u22c6 Augmented Reality\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tNom\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Nom\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-telefon elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-telefon\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tT\u00e9l\u00e9phone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[telefon]\" id=\"form-field-telefon\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"T\u00e9l\u00e9phone\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Seuls les caract\u00e8res de num\u00e9ros de t\u00e9l\u00e9phone (#, -, *, etc.) sont accept\u00e9s.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_dd37043 elementor-col-100 recaptcha_v3-bottomright\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_dd37043\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LeHf4IbAAAAAL7QoQKGMnXOE_mjlIGdCLEm-1T6\" data-type=\"v3\" data-action=\"Form\" data-badge=\"bottomright\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Envoyer<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7a1863f7\" data-id=\"7a1863f7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-66f35c2 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"66f35c2\" data-element_type=\"widget\" data-settings=\"{&quot;exclude_headings_by_selector&quot;:&quot;#overview, #newsletter, #produkt-vorst, #productblock&quot;,&quot;headings_by_tags&quot;:[&quot;h2&quot;,&quot;h3&quot;],&quot;container&quot;:&quot;#main-content-table&quot;,&quot;marker_view&quot;:&quot;numbers&quot;,&quot;no_headings_message&quot;:&quot;Aucun titre n\\u2019a \\u00e9t\\u00e9 trouv\\u00e9 sur cette page.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t<div class=\"elementor-toc__header-title\">\n\t\t\t\tContenu\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__66f35c2\" aria-expanded=\"true\" aria-label=\"Ouvrir la table des mati\u00e8res\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__66f35c2\" aria-expanded=\"true\" aria-label=\"Fermer la table des mati\u00e8res\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t<div id=\"elementor-toc__66f35c2\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37eace4e elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-template\" data-id=\"37eace4e\" data-element_type=\"widget\" data-settings=\"{&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:150,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"15101\" class=\"elementor elementor-15101 elementor-9153\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-937f2ef elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"937f2ef\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-83958dd\" data-id=\"83958dd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ee1d32b elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ee1d32b\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_offset&quot;:150,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-bd8f0ac\" data-id=\"bd8f0ac\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8d63a7b lesmarg elementor-widget elementor-widget-heading\" data-id=\"8d63a7b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">vous avez des questions ?<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3dd670 lesmarg elementor-widget elementor-widget-heading\" data-id=\"b3dd670\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Contactez-nous d\u00e8s aujourd'hui !<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8cc652 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a8cc652\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span 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[&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":15091,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15141","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.10 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Gestion des services : Des outils intelligents pour l&#039;industrie moderne - ALEGER<\/title>\n<meta name=\"description\" content=\"Les syst\u00e8mes de gestion des services pour les constructeurs d&#039;installations et de machines optimisent le service \u00e0 la client\u00e8le &amp; r\u00e9duisent les co\u00fbts. 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