{"id":11933,"date":"2022-02-15T17:34:50","date_gmt":"2022-02-15T16:34:50","guid":{"rendered":"https:\/\/alegerglobal.com\/augmented-reality\/ar-software\/field-service-management\/"},"modified":"2022-05-09T12:35:43","modified_gmt":"2022-05-09T11:35:43","slug":"field-service-management","status":"publish","type":"page","link":"https:\/\/alegerglobal.com\/en\/augmented-reality\/ar-software\/field-service-management\/","title":{"rendered":"Field Service Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11933\" class=\"elementor elementor-11933 elementor-7067\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ed5c476 elementor-section-stretched mainrevhead elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ed5c476\" data-element_type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f97e63c\" data-id=\"f97e63c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-631d150 elementor-widget elementor-widget-heading\" data-id=\"631d150\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Field Service Management: Software, Significance and Potentials  <\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ea28dc9 mainrevnav elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ea28dc9\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;],&quot;sticky_offset&quot;:81,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-3f9f46c\" data-id=\"3f9f46c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1ec5599 elementor-widget elementor-widget-heading\" data-id=\"1ec5599\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/ar-software\/remote-software\/\">Remote software<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-edade19 currnt\" data-id=\"edade19\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-97a45ac elementor-widget elementor-widget-heading\" data-id=\"97a45ac\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/ar-software\/field-service-management\/\">Field Service Management<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-5785645\" data-id=\"5785645\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86452e8 elementor-widget elementor-widget-heading\" data-id=\"86452e8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/ar-software\/maintenance-software\/\">Maintenance Software <\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-e0a9106\" data-id=\"e0a9106\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-81da85c elementor-widget elementor-widget-heading\" data-id=\"81da85c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/ar-software\/workflow\/\">Workflow<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-091d02d\" data-id=\"091d02d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d5bd36 elementor-widget elementor-widget-heading\" data-id=\"3d5bd36\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/ar-software\/workflow-automation\/\">Workflow Automation<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-cb2023f\" data-id=\"cb2023f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6577512 elementor-widget elementor-widget-heading\" data-id=\"6577512\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/ar-software\/service-management\/\">Service Management<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d3c6517 mainrevnav elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d3c6517\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;],&quot;sticky_offset&quot;:81,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;sticky_effects_offset&quot;:0,&quot;sticky_anchor_link_offset&quot;:0}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-bf9ebc3\" data-id=\"bf9ebc3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-9911f7e\" data-id=\"9911f7e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-385e523 elementor-widget elementor-widget-heading\" data-id=\"385e523\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/ar-software\/maintenance-plan\/\">Maintenance plan<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-f3a946a\" data-id=\"f3a946a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4736f71 elementor-widget elementor-widget-heading\" data-id=\"4736f71\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/ar-software\/cmms\/\">CMMS<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-b42f780\" data-id=\"b42f780\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df07625 elementor-widget elementor-widget-heading\" data-id=\"df07625\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/ar-software\/asset-management\/\">Asset Management<\/a><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-20 elementor-top-column elementor-element elementor-element-63b7fa1\" data-id=\"63b7fa1\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d2cc772 mainrev elementor-reverse-mobile elementor-reverse-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d2cc772\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8e3c3d8\" data-id=\"8e3c3d8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60e12e2 nomarg elementor-widget elementor-widget-text-editor\" data-id=\"60e12e2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>There are many reasons why the demands on the technical field service in industrial companies have increased in recent years: The pace of innovation is increasing, customer demands and competitive pressure are rising. Digital applications for field service management are one way in which companies can organize their technical field service more efficiently and increase service quality.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-182f4c2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"182f4c2\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed9404b elementor-widget elementor-widget-image\" data-id=\"ed9404b\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1000\" height=\"422\" src=\"https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/3243.jpg\" class=\"attachment-full size-full wp-image-11349\" alt=\"Digital engineering reduces development costs\" srcset=\"https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/3243.jpg 1000w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/3243-300x127.jpg 300w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/3243-768x324.jpg 768w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/3243-800x338.jpg 800w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8686bbc elementor-widget elementor-widget-heading\" data-id=\"8686bbc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What does Field Service Management mean?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cb1d78 elementor-widget elementor-widget-text-editor\" data-id=\"3cb1d78\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Which sales representative is qualified for which customer assignment? How can routes be optimally utilized and empty trips avoided? Is there sufficient material available to the service technicians? Dispatchers in the office take care of precisely such issues as part of field service management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-565c5ab elementor-widget elementor-widget-heading\" data-id=\"565c5ab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What is Field Service Management?  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d254f00 elementor-widget elementor-widget-text-editor\" data-id=\"d254f00\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Field Service Management describes the planning, control and optimization of technical field service. Companies typically use digital applications to coordinate field operations. What role <strong>\n  <a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/\">Augmented reality<\/a>\n<\/strong> in Field Service Management, you will learn in this article.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6151ee elementor-widget elementor-widget-heading\" data-id=\"d6151ee\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Reasons for professional field service management  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00454d6 elementor-widget elementor-widget-text-editor\" data-id=\"00454d6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Digitization has changed all areas of the company, including the technical field service. In the past, assignments were coordinated on paper schedules, but now most companies have converted their field service management to digital applications. But digital is not always better or more efficient.<\/p><p>A number of companies still use Excel lists or similar applications for deployment control and quality assurance. As a result, evaluations are complicated and mobile access is not possible at all or not convenient.<\/p><p>Another construction site is communication with customers and technicians. It is mostly done via e-mail, without transaction assignment, so that field managers have to deal with a flood of messages from the various contacts every day. Efficiency looks different.<\/p><p>And last but not least, there are various media discontinuities in the process from customer inquiry to invoicing: data has to be transferred manually from the technician&#8217;s paper log to the digital system and there from one application to the next. This costs speed and potentiates the probability of errors.<\/p><p>Regardless of the moderate digitization efforts, professional field service management is worthwhile in terms of cost pressure alone. Industrial companies are increasingly competing with suppliers worldwide. They are forced to organize their processes more efficiently and increase the quality of their service. This is exactly where Field Service Management comes in.<\/p><p>Field management software centralizes and simplifies technical field operations, helping companies achieve productivity gains and cost reductions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b584f6b elementor-widget elementor-widget-heading\" data-id=\"b584f6b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Current challenges in the field service<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-852c946 elementor-widget elementor-widget-text-editor\" data-id=\"852c946\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increasingly complex processes make it difficult for field managers to optimally plan resources<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Unnecessary idle time<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Employees are not always deployed optimally to their qualifications<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">High workload leads to unpunctuality and errors<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers complain about delays and high costs<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customers have excessive expectations of products and services<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inefficient communication<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6c61f57 elementor-widget elementor-widget-image\" data-id=\"6c61f57\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1000\" height=\"422\" src=\"https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/4223.jpg\" class=\"attachment-full size-full wp-image-11350\" alt=\"Professional remote maintenance with tablet\" srcset=\"https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/4223.jpg 1000w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/4223-300x127.jpg 300w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/4223-768x324.jpg 768w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/4223-800x338.jpg 800w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ca66a3 elementor-widget elementor-widget-heading\" data-id=\"6ca66a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The advantages of Field Service Management<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ddf7b4 elementor-widget elementor-widget-text-editor\" data-id=\"0ddf7b4\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Field service software makes it easier for field managers to deploy their employees optimally and plan routes efficiently. If they can see at a glance and even in real time where employees are located, they can quickly determine which colleague with free capacity is nearby and can take over in the event of a postponement or illness of a technician.<\/p><p>Since all processes are organized in one platform, from communication with technicians to material and work scheduling to documentation of inspection results, evaluations can clearly indicate where processes are faltering and where there is potential for optimization. Companies thus need fewer dispatchers overall to coordinate the same number of technicians.<\/p><p>On-site employees can enter their status or material consumption into the Field Service Management application with just a few clicks via tablet or smartphone. If you have any questions or need assistance with repairs, please contact us. <strong>\n  <a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/smart-glasses\/\">Smart Glasses<\/a>\n<\/strong> and <strong>\n  <a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/ar-software\/\">AR Software<\/a>\n<\/strong> are available, through which they can use remote support. In this way, additional appointments are avoided.<\/p><p>Find out here which <strong>\n  <a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/ar-software\/remote-software\/\">Remote Software<\/a>\n<\/strong> is the best.<\/p><p>Customers also benefit from strategic field service management: thanks to optimized routes and improved communication processes, technicians are not only more punctual. Customers generally no longer have to wait as long for repair appointments.<\/p><p>The appointments themselves usually take less time, as field staff can prepare better thanks to professionally planned <strong>\n  <a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/ar-software\/workflow\/\">Workflows<\/a>\n<\/strong> and predictive maintenance can prepare better. The fact that a technician discovers on site that he is missing material or know-how is practically no longer an issue. A real benefit for customers. Perceived service quality increases, its costs for <strong>\n  <a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/application-areas\/remote-maintenance\/\">Maintenance<\/a>\n<\/strong> and <strong>\n  <a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/application-areas\/service\/\">Maintenance<\/a>\n<\/strong> decrease.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a94a311 elementor-widget elementor-widget-heading\" data-id=\"a94a311\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">The 5 most important reasons for Field Service at a glance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4293d88 elementor-widget elementor-widget-text-editor\" data-id=\"4293d88\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><strong>More transparency about internal processes:<\/strong> All processes run via one platform, evaluations show potential for optimization<\/li><li><strong>Optimal utilization of service staff:<\/strong> digital deployment plans provide a better overview, flexible adjustments through real-time localization<\/li><li><strong>More effective customer deployments: <a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/application-areas\/smart-maintenance\/\">Smart maintenance functions<\/a><\/strong> allow optimal appointment preparation, second appointments are avoided<\/li><li><strong>Improved customer satisfaction:<\/strong> waiting times for appointments shortened, predictive and remote maintenance reduces costs<\/li><li><strong>Cost savings:<\/strong> Fewer dispatchers are needed, higher order volumes can be mapped<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1c455e elementor-widget elementor-widget-image\" data-id=\"f1c455e\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1000\" height=\"422\" src=\"https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/342423.jpg\" class=\"attachment-full size-full wp-image-11351\" alt=\"Reduce maintenance costs with the right remote maintenance and teamwork software\" srcset=\"https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/342423.jpg 1000w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/342423-300x127.jpg 300w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/342423-768x324.jpg 768w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/342423-800x338.jpg 800w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0861ece elementor-widget elementor-widget-heading\" data-id=\"0861ece\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Field Service Management Software: What should it do?  <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87510ba elementor-widget elementor-widget-text-editor\" data-id=\"87510ba\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Field service management software is available to companies for the digital organization of their technical field service. There are now a number of providers whose digital platforms bring different functionalities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0cb3213 elementor-widget elementor-widget-heading\" data-id=\"0cb3213\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Integration &amp; Interfaces<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69d3999 elementor-widget elementor-widget-text-editor\" data-id=\"69d3999\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>To reach its full potential, the application should be able to integrate with the company&#8217;s ERP in such a way that invoicing and customer communication (CRM) are also linked to it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8cd611 elementor-widget elementor-widget-heading\" data-id=\"b8cd611\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cloud application<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faf265b elementor-widget elementor-widget-text-editor\" data-id=\"faf265b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The software should simplify the work of both field managers and service technicians. The latter, in particular, must be accessible from any device &#8211; smartphone, tablet, <strong>\n  <a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/smart-glasses\/mixed-reality-glasses\/\">Mixed Reality Glasses<\/a>\n<\/strong> or <strong>\n  <a href=\"https:\/\/alegerglobal.com\/en\/augmented-reality\/smart-glasses\/head-mounted-displays\/\">Head Mounted Display<\/a>\n<\/strong> &#8211; be able to access the platform. Professional field service management applications are therefore cloud applications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-777e193 elementor-widget elementor-widget-text-editor\" data-id=\"777e193\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In this way, technicians can document their work while still on site with the customer, for example. Dispatchers in the company have a real-time overview of the location of technicians and the progress of their work. Important: Even without an Internet connection, the core functions of the application should be available in offline mode.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2dcf1e elementor-widget elementor-widget-heading\" data-id=\"c2dcf1e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">All-in-one solution<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2783a12 elementor-widget elementor-widget-text-editor\" data-id=\"2783a12\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Ideally, the field service management platform with web application and mobile app is the only environment in which all steps of maintenance and servicing are organized.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52a366b elementor-widget elementor-widget-text-editor\" data-id=\"52a366b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>The technician can:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">view its route and open orders<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">retrieve all the documents he needs for the respective order processing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fill out checklists and create reports<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Retrieve instructions for maintenance operations<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make video calls for remote maintenance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">record his working time<\/span><\/li>\n<\/ul>\n<p><b>The dispatcher can:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Perform deployment planning and automate the workflow<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Create templates for placing orders<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Add necessary documents digitally to the order<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Perform evaluations for process optimization<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b4e230e elementor-widget elementor-widget-heading\" data-id=\"b4e230e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Remote maintenance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bfdcc94 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bfdcc94\" data-element_type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-966a857\" data-id=\"966a857\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0bbf36c elementor-widget elementor-widget-text-editor\" data-id=\"0bbf36c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Powerful field service management applications are compatible with AR glasses and support remote maintenance. This offers several advantages for users.<\/p><p>When service technicians wear smart glasses such as the <strong><a href=\"https:\/\/alegerglobal.com\/shop\/realwear-hmt-1\/\">HMT-1<\/a> <\/strong>they can call up checklists and instructions by voice command without having to interrupt their work. When challenging problems arise, they easily get support from an experienced colleague by transmitting their field of vision to them in real time via the Field Service Management app and letting them guide them through the process.<\/p><p>Plant operators, in turn, can use such AR glasses to get remote assistance from a manufacturer&#8217;s technician in case of minor problems. This eliminates the need for simple field operations and helps customers avoid extended downtime.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b5fa75a\" data-id=\"b5fa75a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f7a803 elementor-widget elementor-widget-image\" data-id=\"7f7a803\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"544\" src=\"https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/32423.jpg\" class=\"attachment-full size-full wp-image-10809\" alt=\"AR technologies and their software\" srcset=\"https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/32423.jpg 1200w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/32423-300x136.jpg 300w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/32423-1024x464.jpg 1024w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/32423-768x348.jpg 768w, https:\/\/alegerglobal.com\/wp-content\/uploads\/2021\/08\/32423-800x363.jpg 800w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7b1eff elementor-widget elementor-widget-heading\" data-id=\"b7b1eff\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Product recommendations for Field Service Management applications<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bfff1a elementor-widget elementor-widget-text-editor\" data-id=\"7bfff1a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">The best application to choose for Field Service Management depends on your individual requirements.<\/span><\/p><p><span style=\"font-weight: 400;\">We can recommend three providers that are also optimized for the use of AR glasses:<\/span><\/p><ul><li><span style=\"font-weight: 400;\"><strong>Workheld:<\/strong> For companies of any size, integration with various ERP applications (e.g. SAP) possible<\/span><\/li><li><span style=\"font-weight: 400;\"><strong>Intoware:<\/strong> For small, medium and large enterprises, all-in-one platform for field service management with mobile-first approach<\/span><\/li><li><span style=\"font-weight: 400;\"><strong>SAP Field Service Management:<\/strong> For larger companies already using SAP, deep integration with ERP system<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d13e25d elementor-widget elementor-widget-heading\" data-id=\"d13e25d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Field Service Management Software as a Competitive Advantage<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a33f00f elementor-widget elementor-widget-text-editor\" data-id=\"a33f00f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Companies with technical field service are under considerable cost pressure. At the same time, customers have become more impatient due to digitalization. Long waiting times for appointments, unreliable employees &#8211; no provider can afford that anymore.<\/p><p>Field Service Management digitizes, centralizes and simplifies processes. With the help of service management software, companies can complete maintenance assignments up to 25 percent faster, significantly reducing their costs.<\/p><p>However, field service control via a central digital platform is also a benefit for customers: the scheduling tools ensure that customers receive appointments at shorter notice, technicians can solve many problems remotely or at the first appointment, and thus increase customer satisfaction.<\/p><p>Companies that use smart field service management software positively stand out from the competition. Especially for providers who do not sell unique technology, contemporary field service management is the best way to convince customers and retain them in the long term.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-daeedb1 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"daeedb1\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;jet_parallax_layout_list&quot;:[],&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7700576\" data-id=\"7700576\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a15b122 elementor-widget-mobile__width-inherit nomarg elementor-widget elementor-widget-text-editor\" data-id=\"a15b122\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"margin-bottom: 0; text-align: left;\">Do you still have questions about Field Service Management? 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[&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":11732,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11933","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.10 (Yoast SEO v24.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What is Field Service Management? - ALEGER \u22c6 Augmented Reality<\/title>\n<meta name=\"description\" content=\"What does Field Service Management mean, what are the challenges of field service today and how do you manage them professionally?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Field Service 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