Remote expert for commissioning, maintenance and fault support
Machine and plant manufacturers are facing growing challenges: A shortage of skilled workers, rising customer expectations and cost pressure. With the ALEGER Remote Expert solution, you can increase efficiency during commissioning, maintenance and faults – faster, smarter and cost-saving. Your customers and your budget will thank you for it.
Respond faster and increase - sustainably - customer satisfaction through immediate support.
Master challenges directly and regardless of location. Take the pressure off your team, save time and deploy experts exactly where they are needed.
Increase your sales with innovative service models and position yourself as a modern partner - for a clear competitive advantage
Reduce travel costs and CO₂ emissions and increase profitability through efficient remote support.
With the Remote Expert solution, experts connect seamlessly with those seeking help. They use an intuitive platform to get in direct contact with maintenance staff, machine operators or new field service employees.
With the help of smart glasses, smartphones or tablets, they receive support in real time: the expert sees exactly what is happening on site and gives clear instructions. This means that problems are solved immediately, errors are reduced and work processes are noticeably optimized – without the need to travel.
Contact us today to find out more about how you can benefit from AR
Enable customers to test your system remotely before delivery. Save time, reduce travel costs and ensure a smooth start to production.
Ensure a smooth start: your service staff support teams on site directly from a distance and ensure safe and efficient commissioning.
Minimize downtime: Connect your service team with plant personnel in real time to quickly analyze and resolve issues.
Save time and money: support your (new) field technicians with precise instructions from a distance – from diagnosis to repair.
Promote your employees’ expertise: use real-time support to effectively impart and document new knowledge directly on the job
Speed up training: your experienced technicians accompany new field service employees remotely in real time without having to be on site.
The Rokid X-Craft enables efficient inspections, precise data collection and seamless remote communication
The RealWear Navigator 500 offers hands-free remote support and step-by-step instructions.
The Rokid X-Craft enables efficient inspections, precise data collection and seamless remote communication
Contact us today to find out more about how you can benefit from AR
Highlight problems or solutions in real time directly in the video.
Invite participants quickly and easily via SMS - without installing the app.
Track locations in real time for fast and targeted operations.
Works reliably even with limited Internet connections.
Seamless connection with SAP, MS Dynamics, Salesforce and help desk systems.
Easy access via browser - without installing additional software.
Instant translation for smooth communication in different languages.
Precise dimensions and analysis directly on site thanks to augmented reality.
The Bita Box ensures reliable internet connections, even in the most demanding environments. Whether in shielded production halls with steel and concrete or in places without WLAN and mobile communications – it provides a secure connection for the Remote Expert solution. This ensures real-time support and full functionality, even when conventional networks reach their limits.